FAQs

Welcome to our Frequently Asked Questions section. Here you’ll find answers to common questions about orders, shipping, payments, and returns.

Orders & Shipping

Q: How long does it take to process my order?
A: Orders are processed within 0–1 business day after confirmation.

Q: What is the estimated delivery time?
A: Delivery usually takes 3–5 business days.
👉 Total estimated delivery time: 3–6 business days

Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on orders over $60.

Q: What if my order is below $60?
A: A flat shipping rate of $7.99 will be applied.

Q: Will I receive tracking information?
A: Yes, once your order is shipped, you will receive a tracking number via email.

Q: What payment methods do you accept?
A: We accept:

Q: Is my payment information secure?
A: Yes, all transactions are processed through secure and encrypted systems.

Q: Can I return my order?
A: Yes, we offer a 30-day return policy.

Q: What items are eligible for return?
A: Items must be unused and in original packaging.

Q: How long does it take to get a refund?
A: Approved refunds are processed within 5–7 business days.

Q: What if I enter the wrong shipping address?
A: Please contact us. We cannot guarantee changes after the order is processed.

Q: What if my order arrives damaged?
A: Contact us with photos, and we will assist you with a replacement or refund.

Q: How can I contact customer support?
A: You can reach us using the details below:

Business Address:
201 W Napa Street, Suite 1
Sonoma, CA 95476
United States

Business Hours:
Monday – Friday: 6:00 PM (GMT UTC +0)

If your question is not listed here, feel free to contact us anytime. Our support team is always ready to help you.